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Major children’s hospital sees record-breaking usage

A top-ten Children’s Hospital was concerned about its patient experience scores. Nurses’ annual merit increases are based on patient experience scores, and they found that staff-patient communication was one of their weakest areas on patient surveys. The hospital partnered with Vital to implement ERAdvisor, with the goal of improving patient communication in their Pediatric ED.

With ERAdvisor, families can view accurate and personalized wait times, understand what to expect during their ED visit, and share status updates with loved ones – all accessible via a text message on their smartphone. 

Over 60,000 families per year are using ERAdvisor at the hospital, which accounts for 69% of all patients visiting the Pediatric ED. Families are using ERAdvisor to access the health system’s patient portal at a high rate of 29%. Vital also sends families a link for follow-up care after their ED discharge. This link is being clicked over 1,200 times a month – leading to increased revenue through follow-up appointments.